Contact us

At Casino du Liban, we value your experience and want to ensure that you have access to the support you need whenever it's convenient for you.

Our Support Channels

We're committed to making our customer support accessible through multiple channels to suit your needs.

If you prefer to interact with a member of our team via email, please feel free to send an email. We'll be happy to address any questions or concerns you may have at your earliest convenience. While we strive to respond as quickly as possible, kindly note that response times are typically within 24-48 hours.

For immediate assistance, our live chat feature is available on both our website and mobile app. Our dedicated support team will be ready to help with all your queries in real-time from Monday through Friday between the hours of 9:00 AM EEST (Eastern European Summer Time) and 6:00 PM EEST (Monday - Thursday), 9:00 AM - 5:30 PM EEST on Fridays.

Support Hours

We understand that issues may require immediate attention, especially outside our regular support hours. If you need urgent assistance or if your issue cannot wait until we're back in touch after office hours, please know that you can reach us during the above-mentioned live chat availability.

How to Choose Your Support Channel

Here's a quick guide to help you choose the best way for our team to support you:

• Prefer self-service options?: Our comprehensive FAQ section on our website offers detailed answers and troubleshooting guides for common issues.
• In need of immediate assistance? : Utilize our live chat feature or send an email at any time, knowing we'll be in touch as soon as possible during our support hours.
• Have a more complex issue or require account recovery support?: Please email us directly to ensure your query is escalated appropriately and addressed with the necessary care.

Preferred Contact Methods

We want you to feel comfortable reaching out for help. For general inquiries, issues requiring immediate assistance, or simply if you'd prefer to speak with one of our specialists in person (for account verification support), please use our email address .

General Support Workflow

Here's an overview of how we handle your queries:

1. Upon receipt of your email or live chat query, a member from our team will review the details.
2. Depending on the complexity and urgency of the issue, this may initiate communication through various channels (email/live chat) to ensure all information is captured accurately.
3. Our goal remains to resolve your question as effectively and efficiently as possible.

Account Security Assistance

If you're concerned about account security or have reason to believe there's been unauthorized access, kindly reach out via email, noting the subject line clearly with "Account Security." We'll expedite your query and guide you through the necessary steps.

Technical Support

For any technical-related issues or concerns about compatibility on our website or mobile app across different devices (Desktop/Laptop/Mobile/Tablet), we're here to support. You can email us for assistance, ensuring your experience remains seamless.

Multilingual Support

We understand that you may have questions in a language other than English. If this is the case, please feel free to reach out via email (mentioned above) or use our live chat feature during our operating hours listed below. While support might be primarily available through one primary method due to operational feasibility constraints at times, we're committed to helping in every possible way.

Multilingual Support Hours

The same schedule applies across all languages supported, adhering strictly to the provided live support availability noted earlier within this page for the Casino du Liban customer assistance team.

We appreciate your patience as you await a response from us. Your satisfaction is paramount to us at Casino du Liban.

Please refer back to our Contact Us section if you need any additional information or assistance navigating the various options listed above or encounter operational limitations specific to support hours or email availability during times outside of regular operating schedules for all stated contact channels.

Thank you and enjoy your Casino du Liban experience!